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09/12/2011 09:56:36 allled Posts: 1	Hi, I took my car a the well known garage 3 weeks ago (22 Nov) with a light on the dashboard. I have insurance which pays my garage bill up to £500. When I took my car at the garage they said it will take 3 days. So after the investigation 22nd Nov the insurers approved £416 for changing the “throttle body”. On the 24th of Nov I called them and they said that they are waiting for the approval from the insurers and the parts and as soon as it is ready they will call me. On 25th of Nov I called them back and they said the “throttle body” is changed but they have sent the ECU to a repairer to check it. On 28th of Nov I called them and they said that they will call the ECU repairer and call me back. No callback. On 1st of December I called them in the morning and in the afternoon I went there to see what the real problem with my car is. There they said me that they have no information from the ECU repairer and they will call me back when they will know. I mention at this point that they never called me to tell me anything. On 5th of Dec I called them and I said that I would like my car back and it doesn’t matter if it is not repaired totally I will buy myself an ECU. But at this point they said that they tried to call me but my phone number wasn’t good(after 2 weeks). As I wanted my car back they said that they have just spoken with the ECU repairer and it will cost me £293 of which the insurers approved £50 to pay. So they asked my permission for this repair. I said that in this case I would like to take my car back and I will take my ECU to a repairer. But to take my car back they asked me for £95 for the diagnostic of the ECU. So I told them that I will call back. As soon as I hang up I called my last garage and they told me that the throttle body was fine and the error for the throttle body came from the ECU. Later that day I called them and said what my last garage said and they said that on their computer appeared that the throttle body is not working. So I said if this is the only option I will pay £243 for the repair but I need to know when it will be ready and warranty. They said that it will take about 2 days so I agreed. On 7th of Dec I called to ask where is my car they said they don’t have any news from the ECU repairer. On 8th of Dec I called that I need my car and I would like to come to get it. They said that my car is not ready and they will call me back after they speak with the repairer. No callback from them. On 9th of Dec I called them and they said they are calling now the repairer and call me back. They called me and they said it will take another 3-4 days to repair the ecu. So my ECU is at another company since 25 of November, my car is not repaired from 22nd of November. They have sent the ecu which cost £95 for diagnostic or £293 for repair from which I had to choose and my car now on 9th of December after almost 3 weeks is still at the garage. What can I do? I needed my car for work. I lost a lot of money. I don’t know what to do. Those from the garage in this 3 weeks called me one time. Can I ask them for compensation for keeping my car 3 weeks and for not willing to give my car back without paying? edited by www.clicklegalservices.co.uk on 18/12/2011
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18/12/2011 20:07:09 www.clicklegalservices.co.uk Administrator Posts: 374	Firstly, there is an implied obligation to carry out the repairs within a reasonable period of time and that seems to have long been exceeded from the actual estimate. I don't really understand why you are not covered for the part as it presumably forms part of the overall repairs needed. Alternatively is it the case that the original repair was not correctly diagnosed or was simply not covered under the terms of the insurance. If your choice of garage was determined by the insurers, then the insurers may have to account to you as well. I think you should write a letter of complaint to the garage in the first instance. As regards the overcharging, is it over charging as such, or simply a case of a repair being more expensive that wass first believed to be? The law states that where no price is agreed in advance, then a reasonable sum is applicable edited by www.clicklegalservices.co.uk on 18/12/2011
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